I’ve been thinking a lot lately about customer experience, although the more I think about it, the more I think what I really mean is hospitality. How someone feels when they walk into one of our places. Whether they feel noticed. Whether somebody is paying enough attention to recognize what they need before they necessarily have to ask for it. As we get closer to opening the new For Crepe Sake in downtown East Lansing, I’ve found myself thinking about this more and more.