Moments & Milestones

The Making of a Timeless Hospitality Business

Follow Our Journey

Mike M. 4/9/26 Mike M. 4/9/26

Why We Don’t Charge a Credit Card Fee

Every so often, a business decides to “pass along” its credit card processing fee to the customer, as if it is some unusual burden that showed up out of nowhere.

But it isn’t.

It is a normal cost of doing business in modern commerce. And in many cases, charging that fee back to the customer is not just annoying. It is shortsighted.

Mike M. 4/1/26 Mike M. 4/1/26

The More Technology Advances, the More I Bet on What It Can’t Replace

Over the past several months, I’ve been spending a significant amount of time working with AI. Not observing it from a distance or reading about it in abstract terms, but using it directly in the day-to-day work of building our business. What started as curiosity has quickly turned into something closer to a daily operating rhythm.